Returns and Refunds
You can register returnable items for return via our returns portal within 14 days of receiving the goods.
Please note that custom-made items, individually adapted jewelry, and personalized engravings are excluded from return.
How to Return
For a secure, insured, and clearly assignable return, please use our returns portal. You can also exercise your statutory right of withdrawal independently by email or in writing.
Please have your order number and the email address used for the order ready. Then select the product you wish to return.
After completing the registration, you will receive a return label. Please print it out, stick it visibly on the package, and send the goods back to us.
Condition of Return
The return must be in the following condition:
- unworn and undamaged
- complete
- in the original packaging box
- with all associated components, cases, certificates, pendants, or other details
- securely and transport-protected packed
We reserve the right to refuse returns or reduce the refund amount if the item arrives damaged, incomplete, worn, or not in its original condition.
Cost of Return
The costs of the return are borne by the buyer.
JAEDÉLIN covers the insured shipping of your order to you, but not the costs of the return.
For returns via our returns portal, we provide you with an insured return label with tracking. Due to the sometimes high value of our jewelry, the return is insured depending on its value for your and our security.
The costs of the insured return shipping are calculated based on the value of the returned items and are:
- €5.00 for the creation of the return label
- plus 1% of the actual paid value of the returned items
The calculation takes into account the cost of the return label as well as the increasing costs of insured return transport with the value of the goods.
Example: For a returned merchandise value of €500.00, the total return shipping costs are €10.00.
The incurred return shipping costs will be automatically deducted from the amount to be refunded after receipt and inspection of the return. Therefore, you do not have to pay the costs of the return label in advance.
In the case of justified complaints due to a defect, damage, or incorrect delivery, we will cover the necessary return shipping costs.
Please keep the shipping receipt and tracking number carefully so that the return can be traced at any time.
No Unpaid Returns
We cannot accept unpaid returns or returns without sufficient postage. Any resulting costs may be deducted from the refund amount.
Refund
After receiving your return, we will check the condition of the item. As soon as the return has been accepted, the refund will be made via the original payment method.
The refund usually takes place within 10 working days after successful inspection of the return. The actual duration may vary depending on the payment provider or bank.
If you have not received the refund after 10 working days, please contact us at:
We will then take care of your request as soon as possible.
Please Note Before Purchase
JAEDÉLIN stands for carefully selected, high-quality jewelry and special unique pieces. Many of our products are only available once. We therefore ask you to carefully check your selection before purchasing.
If you have any questions about size, condition, material, or other details, you can contact us at any time before purchasing.