FAQ
Here you will find answers to frequently asked questions about JAEDÉLIN, our jewelry, and your order. Learn more about our unique pieces, materials, payment methods, shipping, returns, vouchers, and how to properly care for your jewelry.
If your question is not answered, you can always contact us via our contact form or by email at kontakt@jaedelin.com.
orders
Can I return my order?
You can easily return your order to us within 14 days of receiving the goods.
Please note: Returns are only possible from the original delivery country.
How to return your order
Simply register your return in our returns portal:
👉 to the returns portal
Please have your order number and the email address you provided for your JAEDÉLIN order ready.
You can find both in your order or shipping confirmation.
All important information about the return process and the exact return address can be found on our returns page.
As soon as your return has been received and checked, you will receive an email notification.
Processing usually takes place within 5 business days.
In the interest of conscious and sustainable consumption, we do not cover the cost of returns.
This is our way of helping to avoid unnecessary returns and transportation.
Can I change or cancel my order after it's been placed?
If you wish to modify your order and have not yet received a shipping confirmation, please contact us as soon as possible at kontakt@jaedelin.com
We will do our best to accommodate your request before shipment.
However, please understand that changes are generally no longer possible once the order has been prepared for shipping or a shipping confirmation has been issued.
Can I exchange items?
Please note that we do not offer an exchange option.
Our collections consist almost exclusively of unique items or mono-articles, which are only available once.
A direct exchange for a different size, color, or model is therefore not possible.
We thank you for your understanding.
Is there a guarantee or warranty on your JAEDÉLIN jewelry?
All our jewelry is subject to the statutory warranty of 24 months from receipt of the goods.
This covers material and manufacturing defects that already existed at the time of purchase.
Excluded from the warranty are normal wear and tear, abrasion, discoloration or damage caused by improper handling, storage or contact with chemicals.
No further guarantee is granted.
Every JAEDÉLIN piece of jewelry is carefully inspected to ensure the highest quality and durability.
shipping & delivery
How is the jewelry packaged?
Every JAEDÉLIN piece of jewelry comes in a high-quality jewelry case made of velour-covered plastic.
The case not only optimally protects your jewelry but also emphasizes the special character of each individual design.
For secure shipping, the case is additionally protected by a protective outer packaging to ensure that your jewelry arrives in perfect condition.
Naturally, strict hygiene conditions apply to the preparation and packaging, so each piece is carefully inspected and cleanly sealed before it leaves our premises.
How long does shipping take and are there shipping costs?
Delivery usually takes place within 3-5 business days after conclusion of the contract.
As soon as your package is on its way, you will receive a tracking number.
Please note that in exceptional cases – such as on public holidays or during periods of high shipping volume – slight delays may occur.
Shipping is free of charge for you.
Which shipping service will my order be sent with?
Our jewelry is shipped insured with DHL to ensure safe and fast transport.
How can I track the shipping status of my order?
Once your order has been shipped, you will receive a shipping confirmation by email with a tracking button.
Alternatively, you can track your shipment directly in the shop – simply enter your order number, email address, or tracking number in the designated field.
This way, you always know exactly where your JAEDÉLIN jewelry is.
What can I do if my parcel hasn't arrived?
Please first check if the payment amount has already been debited and if at least 5 business days have passed since dispatch.
In individual cases, short delays may occur due to public holidays or increased shipping volumes.
Also, check whether your parcel has been deposited at a DHL branch.
You can check the current status at any time using the tracking button in your shipping confirmation.
payment methods
Payment via PayPal
You can pay securely, quickly, and conveniently with PayPal.
At the end of the order process, you will be automatically redirected to PayPal.
If you already have a PayPal account, simply log in with your credentials and confirm the payment.
If you do not yet use PayPal, you can check out as a guest or create a new account and complete the payment directly.
With PayPal Express, you can complete your purchase even faster.
Your billing and shipping information will be automatically transferred from PayPal, so no additional data entry is required during checkout.
As soon as we receive your payment (usually within a few minutes), your order will be processed immediately.
In the event of a return, the corresponding amount will be automatically refunded to your PayPal account, unless otherwise agreed.
Payment via Apple Pay
With Apple Pay, you can complete your purchase quickly, securely, and contactlessly.
Simply select Apple Pay as your payment method at checkout and confirm the payment with Face ID, Touch ID, or your Apple device.
Your payment details are not stored or shared – Apple Pay uses an encrypted connection for maximum security.
After successful confirmation, your order will be processed immediately so that your piece of jewelry is on its way to you as quickly as possible.
For returns, refunds are automatically issued to the original Apple Pay payment method used.
Payment by Credit/Debit Card
You can conveniently and securely pay with your debit or credit card.
We accept Visa, Mastercard, American Express, and Maestro.
Payment is made directly at the end of the ordering process via an encrypted connection, ensuring your data is protected at all times.
After successful authorization, the amount will be charged immediately, and your order will be processed promptly.
In the event of a return, the corresponding amount will be refunded to the card originally used, unless otherwise agreed upon.
Prepayment by bank transfer
If you choose to pay by bank transfer, please conveniently transfer the invoice amount to our specified bank account.
You will receive our bank details immediately after completing your order in the order confirmation email.
As soon as your payment is received, your order will be processed and shipped immediately.
Please note that the bank transfer may take 1–3 business days, depending on the bank.
If we do not receive payment within 7 days, the order will be automatically canceled.
Invoice (via Klarna)
With Klarna Pay Later, you can receive your order now and pay later.
After shipping, you will receive a separate email from Klarna with all payment information.
You generally have 14 days to transfer the invoice amount to Klarna – conveniently and securely.
Please note that payment is made directly to Klarna and not to JAEDÉLIN.
In case of returns, the corresponding merchandise value will be automatically adjusted by Klarna, so you only pay for the items you keep.
discount, promotion, and voucher codes
Does JAEDÉLIN offer discount or promo codes?
No, we do not offer discount codes or promotional codes. Our prices are already calculated fairly and transparently. In addition, you receive free, insured shipping on all orders with us.
Discount or promotional codes displayed on external coupon sites, discount portals, or other third-party websites do not originate from JAEDÉLIN, unless explicitly published on our official website. These codes are not valid with us and cannot be redeemed.
Does JAEDÉLIN offer discount codes?
Yes. JAEDÉLIN offers official voucher codes in the following values:
€25, €50, €100, €200, and €500
Our vouchers can only be purchased through our official website. JAEDÉLIN voucher codes are not associated with external voucher portals, discount sites, or other third-party providers.
Please note that only voucher codes purchased directly through our website or officially issued by JAEDÉLIN are valid.
returns
How do I return an item to JAEDÉLIN?
If for any reason you are not satisfied, you can return your order to us within 14 days of receiving the goods.
Please note that returns should only be registered and processed via our returns portal. Your statutory right of withdrawal can also be exercised independently by email or in writing.
As we are a small company, we cannot cover the costs of return shipping. The costs of the return are therefore to be borne by you.
Please return the items to us in their original packaging, unworn and undamaged.
Important: If returns are sent independently, uninsured, or via an unsuitable or incorrect shipping service provider, you as the customer bear the full risk. Should the shipment be lost or arrive damaged in this case, we cannot issue a refund. The liability for the return lies with you as the sender until the goods are fully received by us.
Once your return has been received and inspected, we will refund the purchase amount to the original payment method used.
Who pays for the return shipping?
You will bear the return shipping costs.
Please understand that as a small business, we are unfortunately unable to cover the costs of returns.
Who can I contact if I have received a faulty item?
In this case, please contact our customer service by email at kontakt@jaedelin.com
Please include your order number and attach a photo of the items received – especially of the incorrectly delivered or damaged products.
This will allow us to process your request quickly and easily.
jewelry details
Can I wear my jewelry when bathing, showering, or swimming?
We recommend removing your JAEDÉLIN jewelry before showering, swimming, or exercising to preserve its longevity and shine.
Water, soap, chlorine, perfume, or sweat can over time attack the surface, leading to dullness, discoloration, or tarnishing.
Especially with gold-plated pieces, frequent contact with moisture can wear away the coating.
There is also an increased risk of scratches or deformation during sports, as jewelry can be damaged by impacts or friction.
To ensure you enjoy your jewelry for a long time, we recommend cleaning it with a soft cloth after wearing and storing it in its original packaging or a jewelry case – dry, protected, and separate from other pieces.
Can the jewelry tarnish over time?
Slight discoloration or changes in the surface can naturally occur in jewelry over time – even with high-quality materials.
This is due to natural chemical reactions between the metal and environmental factors such as air, humidity, skin contact, or care products.
Especially with silver jewelry, oxidation can lead to a slight darkening of the surface.
Here, the silver reacts with sulfur compounds in the air – a completely normal, reversible process that does not diminish the quality of the jewelry.
Gold-plated or coated pieces, on the other hand, may lose some of their luster over time, especially with frequent contact with water, perfume, or sweat.
To preserve the natural beauty of your JAEDÉLIN jewelry, we recommend:
- Storing jewelry dry, protected from air, and separately from other pieces,
- Avoiding contact with moisture, perfume, lotions, and cleaning agents,
- Cleaning regularly with a soft, dry cloth.
This way, your jewelry will retain its shine, color, and character for many years to come.
How can I prevent my jewelry from tangling and scratching?
Store each piece of jewelry individually – ideally in the provided jewelry case.
Necklaces should always be stored fastened to prevent them from tangling.
You can store necklaces flat or hung up – for example, on a jewelry stand or hook, so they hang loosely and without tension.
Always put on your jewelry after getting dressed to avoid contact with perfume, lotions, zippers, or buttons.
Remove jewelry before sleeping, showering, or exercising to prevent scratches, deformation, and oxidation.
Store jewelry in a dry place, protected from moisture and direct sunlight.
How can I accurately determine my ring size?
If you want to determine your ring size at home, you can wrap a piece of paper or string around your finger, mark the length, and measure the circumference – this can easily be converted into a ring size (e.g., 54 mm circumference = size 54).
Please note: Fingers can swell slightly differently depending on the time of day, temperature, and hand.
Therefore, it is recommended to measure several times – ideally in the evening at normal room temperature.
For 100% certainty, however, we recommend having your ring size professionally measured directly at a jewelry store.
This way, you can be sure that your JAEDÉLIN ring fits perfectly and no adjustments will be necessary later.
Does JAEDÉLIN offer a jewelry repair service?
If your piece of jewellery is damaged or requires repair, please contact us using our contact form.
Our team will provide you with personal and individual assistance to find the best possible solution for your request.